Please be informed, to resolve the complaints and negative impact from the wrong product delivery recently, the company has updated the policy on shipments received with incorrect products. 
Starting immediately, once we confirm that we have sent the incorrect item to a customer/DP, we need to replace and send the correct item asap. We don’t need to wait for them to send the incorrect item back to us.
Also, if the incorrect item received is just a few boxes (1-3 boxes), we should just let them keep the product and no need to issue a return label or offer a discount to charge them. 
If they received, for example, an unreasonable amount of products incorrectly, we will handle that case by case and see if it’s worth shipping it back etc.. In such a case, please consult with the Shipping dept./Michiko, or escalate to Pam and me.
This new policy will apply to the US, Canada, and AU/NZ.