We are currently experiencing the low inventory on coffee beverages in USA. The ship/vessel carrying our big container with all those products was supposed to arrive this week but experienced some issues, there will be delays in arrival. We hope that the shipment will arrive before the end of April.

The low inventory products are: King of Coffee, Hot Chocolate, Cafe Supreme, Latte, and Black Coffee.

KOC and Hot Choc are already labeled “out of stock” in backoffice. Supreme will be labeled as well once it’s getting very low in stock.

Instead of turning off all those products, we will take back-orders on Latte and Black coffee. Latte is already on back-order since today, and Black coffee most likely next week. Logistics will give updates.

Therefore, from now on, when US distributors contact us to buy Latte, CSRs should inform them about the back-order situation.

The US warehouse will be including a “special gift”, either an OGX Hat, or a book “Think and Grow Rich” – the warehouse will choose which one to send, and with an apology note (see below).

We are checking if it’s possible to post an “expected delivery date” for the back-ordered items in shopping cart.

The Shipping team started today to call those distributors with back-ordered Latte, to apologize and explain the situation. In case there are too many orders coming up next week, we will need our call center agents to help out.

We will try the best to make sure that PSPs and Autoship are not going to be affected by “out-of-stock” or “back-order”.

Also, Sales/Marketing will continue to focus and push on OGX for now.

“Dear OG  Distributor / Customer,

Thank you for recent purchase of our ORGANO Classic Beverages.

We want to notify you that your order of Cafe Latte has been put on backorder, but will be sent out as soon as possible. We don’t like disappointing you and are working tirelessly to ensure that we deliver your order in the shortest wait possible.

You shall receive an email from us within the next few days for an update on your purchase.

To make up for this delay, we are including a special gift with this shipment.

Please accept our sincerest apologies.

Feel free to contact us at xxxxxx  or email support@organogold.com regarding any further questions.”

Let’s stay on the same page and work together to solve this challenge.