Apparently our agents are giving incorrect information abt the timeframe of the Load money option.  Pls see below.  
1) US bank account – 3-4 banking days to complete

2) Credit card- Immediate upon approval of the micros. Once micros are approved for that specific card, it will then be in real-time

Pls remind your team that they can verify this information by going to your team’s personal OGPay account as this is not available in the ogpay uscanda account.  

Any discrepancies with the time frame must be reported to us.  If you have any questions, pls let us know.