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Please be informed, to resolve the complaints and negative impact from the wrong product delivery recently, the company has updated the policy on shipments received with incorrect products. 
Starting immediately, once we confirm that we have sent the incorrect item to a customer/DP, we need to replace and send the correct item asap. We don’t need to wait for them to send the incorrect item back to us.
Also, if the incorrect item received is just a few boxes (1-3 boxes), we should just let them keep the product and no need to issue a return label or offer a discount to charge them. 
If they received, for example, an unreasonable amount of products incorrectly, we will handle that case by case and see if it’s worth shipping it back etc.. In such a case, please consult with the Shipping dept./Michiko, or escalate to Pam and me.
This new policy will apply to the US, Canada, and AU/NZ.

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Please be advised that the shipment for the beU products is delayed.  We will be partially shipping orders that have 1210 (manuka) and 1240 (retinol) products that were placed today and onwards. Some orders from May 31 will be shipped complete with beU products by next week. 
Products are expected to arrive in the W2G WH on June 11th, Friday.

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FYI, the beU Sampler will be further delayed. Additional inspection on the inventory is being done this week, and we will be advised by next week as to when in June we can launch it. Will keep everyone posted.